Shipping Policy

This policy outlines how and when your order from eHobbyTools.com will be shipped.

1. Processing Times

Orders are processed, verified, and prepared for shipping during standard business hours (Monday–Friday, excluding holidays).

• Standard Processing: Orders typically take 1–3 business days to process before being shipped.
• High Volume Periods: During major sales events or holidays, processing times may extend to 5 business days. We appreciate your patience during these peak times.
• Order Acceptance: Processing begins after your order has been accepted, as detailed in our Order Acceptance Policy.

2. Shipping Methods and Carriers

We offer several shipping options to meet your needs. All available options and associated costs will be displayed at checkout.

• Primary Carriers: We primarily ship via **USPS** and **FedEx**.
• Expedited Shipping: Faster options are available for an additional cost.

The exact shipping cost for your order will be calculated and displayed at the checkout page before you finalize payment.

3. International Shipping

We currently ship to [List countries, or state if you only ship domestically, e.g., "The United States and Canada," or "We currently ship only within the United States."].

Important Notes for International Shipments:

• Customs and Duties: The customer is responsible for all customs fees, import duties, taxes, or brokerage fees charged by their country. These charges are not included in the item price or shipping cost.
• Delivery Times: International delivery times vary widely and may be subject to delays due to customs processing. We are not responsible for delays caused by the customs department in your country.

4. Tracking Your Order

Once your order ships, you will receive a Shipping Confirmation Email.

• This email will contain your tracking number and a link to the carrier's website for real-time updates.
• Please allow up to 24 hours for the carrier's tracking information to update after you receive the confirmation email.

5. Shipping Issues and Liability

A. Lost or Stolen Packages

• Before Delivery: If tracking shows the package is lost in transit, please contact us, and we will initiate a claim with the carrier and discuss options for replacement or refund.
• "Delivered" but Not Received (Stolen): If you did not receive a package that was marked as delivered, please check with family members or neighbors first, then let us know so we can get in contact with the carrier to report the issue.

B. Address Errors

• The customer is responsible for ensuring the shipping address is entered correctly at checkout.
• If a package is returned to us due to an insufficient or incorrect address provided by the customer, the customer will be responsible for the full cost of re-shipping the package.