Order Acceptance Policy
This policy clarifies the point at which an order placed on eHobbyTools.com becomes a legally binding contract.
1. Submission of Order (Offer)
When you place an order on our website, you are submitting an **offer to purchase** the item(s) in your cart. This submission occurs upon successful checkout and payment.
Your receipt of an electronic or other form of order confirmation **does NOT signify our acceptance of your offer.**
2. Order Acceptance and Contract Formation
Acceptance of your order, and the formation of a legally binding contract, occurs **only when eHobbyTools.com ships the product(s) ordered to you** and sends a separate **Shipping Confirmation Email**.
This Shipping Confirmation Email will contain the details of the items accepted and shipped, along with tracking information.
3. Right to Cancel or Decline Orders
eHobbyTools.com reserves the right to accept, decline, or place limits on your order for any reason, at any time after receipt of your order, even after you have received an initial order confirmation.
Reasons we may decline or cancel an order include, but are not limited to:
- Stock Availability: The item is suddenly out of stock due to damges.
- Pricing Errors: Discovery of a clear or obvious error in the price or product description.
- Payment and Fraud Checks: Failure of our fraud prevention system (Shift4 or other) to process or verify your payment details.
- Shipping Restrictions: Inability to ship to the provided address or location.
- Customer History: Repeated failed deliveries or other unusual order history.
If your order is declined or cancelled after your credit card or payment method has been charged, eHobbyTools.com will issue a **prompt and full refund** for the purchase price of the cancelled item(s).
