Defective or Damaged Items
If your item arrives defective, damaged, or malfunctions within the 15-day return window, we are committed to making it right immediately.
Defective Item Procedure
You must notify us within the 15-day return window that the item is defective. Please reach out using the steps below:
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Contact Us Immediately
Please reach out using one of the following methods:
- Online Contact Form: https://www.ehobbytools.com/crm.asp?action=contactus
- Email: [email protected]
- Phone: 215-322-8810
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Helpful Information
To help us resolve your issue as quickly as possible, please provide:
- Your Order Number.
- A detailed description of the defect or damage.
- Photos or a short video clearly showing the issue (this assists us in processing the return faster and notifying the manufacturer).
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Assessment and Resolution
Once we confirm the defect, we will provide one of the following resolutions, based on your preference and our assessment:
- Replacement: We will ship you a replacement item at no additional cost to you.
- Partial Refund: For minor or easily repairable damages, we may offer a partial refund to cover the cost of local repair or compensation for the defect, allowing you to keep the item.
- Full Refund: We will issue a refund for the item's purchase price.
- Store Credit: We can offer store credit for the full value of the item.
Important Notes for Defective Items
- Shipping Costs: If the item is confirmed to be defective, eHobbyTools.com will cover the cost of return shipping (we will provide you with a pre-paid shipping label).
- Restocking Fees: Items deemed defective will not be subject to any restocking fees.
Our Commitment
We value transparency and honest communication. If you encounter any issues with your order, please contact us immediately, and we will work with you to find a fair resolution.
